FAQ list for strength athletes
What fitness equipment does Kraftathlet offer?
Kraftathlet offers high-quality fitness equipment , including cardio equipment, strength training equipment, Pilates equipment and rehabilitation equipment, suitable for both businesses and individuals.
Who is Kraftathlet’s customer?
Our equipment is aimed at commercial gyms, personal training studios, rehabilitation clinics, performance centers and other fitness-oriented businesses. Our equipment is also suitable for home and private customers.
What makes Kraftathlet’s equipment special?
Our products are innovative, durable and versatile and are suitable for all fitness levels - from beginners to professionals.
Does Kraftathlet offer a satisfaction guarantee?
Yes, we offer a 30-day satisfaction guarantee. If you're not satisfied, you can return the devices for a full refund - no questions asked. Learn more in our return policy .
Ordering & Purchasing
How can I place an order?
Orders can be placed directly through our website. Select your products, add them to your shopping cart and complete the order process.
Can I order larger quantities for my company?
Absolutely! We offer discounts for bulk orders for gyms, training centers and other businesses. Contact us for a customized quote.
Do you offer financing options?
Yes! We work with Klarna and Paypal to offer you the best payment methods
Can I change or cancel my order later?
Orders can be changed or cancelled within 24 hours of placing the order. After that, it depends on the order status. Contact our support for help .
Shipping & Delivery
How long does delivery take?
Orders are delivered via DHL express shipping. Delivery time within the EU is 3-5 days (in rare cases up to 10 working days). There are products that are made to order. These take 2-4 weeks to produce. After that, delivery is within 3-4 days.
Is there free shipping?
Yes, we offer free shipping for orders over €5,000.
Can I track my order?
Yes, after your order has been shipped you will receive a tracking link to track the status.
What happens if my product arrives damaged?
If your product is damaged during shipping, contact us immediately. We will arrange a replacement or refund.
Return & Exchange
What is your return policy?
We accept returns within 30 days of delivery. The product must be in its original condition and packaging.
How do I start a return?
Contact our support team by email or phone to start the return process. We will guide you through the next steps.
Are there return fees?
No, we do not charge any fees for returns. However, if there is no reason for the return, you would have to pay the shipping fee.
Product Details & Support
Are Kraftathlet products beginner-friendly?
Yes, our equipment is suitable for all fitness levels and easy to use – even for beginners.
Do the products have guarantees?
Yes, each product has a specific manufacturer warranty period. You can find further details on the respective product pages.
Are there assembly instructions for the products?
Yes, all products come with clear assembly instructions. Our support team is also available to assist.
Can your devices be upgraded or expanded?
Many of our products are modular and can be expanded to meet future requirements.
Do you offer technical support or on-site assembly?
We do not currently offer an on-site assembly service, but plan to introduce this in the future.
Sustainability & Responsibility
Does Kraftathlet offer environmentally friendly shipping?
Yes, we work with Shopify's carbon neutral shipping and DHL's eco-friendly methods to reduce our environmental impact. With every order you remove plastic from the world's oceans by working with CleanHub.
How does Kraftathlet support sustainability?
We cooperate with Cleanhub to implement sustainable practices and minimize plastic waste.
customer support
When is customer support available?
Our support team is available Monday to Friday, 8:00 a.m. to 10:00 p.m. You can contact us by phone, email, or through our website chat.
What languages does your support team speak?
We offer support in German and English, depending on your needs.
How quickly will I receive a response from the support team?
We endeavour to respond to all enquiries as quickly as possible, usually within 24 hours.